Privacy & Cookie Policy

Details of our policy in relation to cookies, privacy and data capture through the Experts Gift Cards website can be found below. If you have any specific queries in relation to this subject please contact us.

Ownership of Information

C 2 Zero Ltd, Savvy and Global Payments are the joint owners of any information collected through the Experts Gift Cards website and other than for the purposes outlined below we will not sell, share or rent the information we collect.

 Information we may collect from you 

  • Information you provide
  • - this includes details supplied at the time of Subscription, Registration or sign-up to Email Newsletters and Bulletins. We will also capture information about you when you use an enquiry form. If you participate in surveys or competitions we may also gather and retain the information you provide. If you contact us we may also keep a record of this communication for future reference.
  • Cookies and IP Addresses
  • - we use cookies (a small file containing unique characters) to record login details for Registered Users and Subscribers, as well as store site preferences in order to enhance your experience of the Experts Gift Cards website. We record IP addresses to enable us to better understand usage of the website. This information includes details of browser types, geographic location, operating systems and is purely statistical and in no way identifies you as an individual.  

Privacy Policy

How we use the information we gather 

  • To respond directly to an enquiry by you, or pass your details to the relevant service provider so that they may contact you to provide further information relating to their products or services as requested by you.
  • To keep you updated with relevant news and information on products and services which we believe may be of interest to you. This will only be where you have consented to receive such information via email or post.
  • To ensure the content of the Experts Gift Cards website is presented in the most effective way for you and your computer.
  • To enable Registered Users and Subscribers to use the Account function on the Experts Gift Cards website.
  • Subscriber details will be passed to approved Experts Gift Cards service providers and third parties so that they may contact you regarding relevant products and services. This will only be where you have consented for your details to be supplied to approved Experts Gift Cards service providers.
  • To monitor usage of your Experts Gift Cards account to ensure you gain value from it.
  • Track usage of Experts Gift Cards emails to assist us in understanding your interests and preferences and supply relevant information as necessary at the time of that interest.
  • Where relevant display details about your business - such as Business Directory Listing or Retailer Promotional Listings which may contain details such as your business name and address, email and web links, products and services available from your business - on other websites owned / operated by C 2 Zero or supply details to websites operated by approved third parties for promotional purposes. You have the right to edit or request removal of such information at any time.
  • We do not disclose information about identifiable individuals to our advertisers. We may make use of personal data to enable our advertisers to target specific groups, such as cycle shop owners. 

How we store and protect your personal data

 All of the information we hold about you is stored securely online and offline.

  • Personal information about you, your business and any transactions between us is stored on our bespoke CRM system at the C 2 Zero office. This is constantly monitored and backed-up.
  • Basic details relating to enquiries, news comments and useful website submissions remain stored on the secure database connected to this website, and are downloaded by us for montoring and back-up purposes.
  • Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to your information

The Data Protection Act gives you the right to access information we hold about you. You also have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at the time of application.

Links to other websites

Whilst we endeavour to ensure the content and relevance of external websites is correct C 2 Zero Ltd cannot be held responsible for the privacy policies of other such sites. Please do not assume other external websites follow our privacy policy.

Changes to our privacy policy

Any changes to this privacy policy will be posted on this page.

Cookie Policy

What are cookies and how do they work?

A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user’s computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.

There are two main types of cookies - session cookies and persistent cookies.

Session cookies only last during a single visit. When a user closes their web browser the session cookie information is automatically removed from their computer.

The Experts Gift Cards website uses session cookies for these purposes: 

  1. Session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn't contain any personal or identifiable information. It is used to help count the number of visitors to the Experts Gift Cards website.
  2. Session cookies are set by the computer systems that run the Experts Gift Cards website. These cookies are used as part of the process of sending web pages to the user's web browser and are essential - no website using Microsoft technology will work without these cookies. Persistent cookies are stored by the user's web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie. 
  3. Google Analytics is a system used by many website to record information about who visits a website. Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies here
  4. Experts Gift Cards use their own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the Experts Gift Cards website subsequently and still be able to access items that had been put into their shopping basket on a previous visit. This cookie is essential for the functioning of the Experts Gift Cards website as without it customers would be unable to place items into the shopping basket. The cookie lasts for 1 year but is cleared once an order has been placed.
  5. Experts Gift Cards also use a cookie to remember a user's website preferences such as preferred language, currency and delivery country. The first time a customer visits the Experts Gift Cards website they are asked to confirm this information which is then stored in a cookie set to last for 1 year. Without this cookie the customer would have to re-enter their preferences every time they visit the website.
  6. A number of persistent cookies are also set by the computers that run the Experts Gift Cards website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.
  7. Your browser generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
  8. We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above. 5. All cookies used by Experts Gift Cards are 'first party' cookies. This means that any cookie set on the Experts Gift Cards website can only be read back from the Experts Gift Cards website. No other website is able to read or access information from any cookie set by the Experts Gift Cards website. We do not use 'third party' cookies which would permit this sort of behaviour by other websites. 

Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years. The Experts Gift Cards website uses persistent cookies for these purposes:

Controlling or deleting cookies

Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer.

You can find instructions on how to control the use of cookies, or delete cookies from your computer here

Please remember that if you delete or restrict cookies from the Experts Gift Cards website you may not be able to experience the full benefit of some of the features and services the website has to offer. If you have any further questions about how we use cookies please contact info@theexpertsgiftcards.co.uk